Frequently Asked Questions
Everything you need to know about your Flo & Frankie favorites.
How long will it take for my order to arrive?
We aim to process all orders within 24 hours. Domestic shipping typically takes 2-4 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy for fashion items?
We offer a 14-day return window for all full-priced items. Garments must be in original condition with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment methods including Afterpay and Laybuy, allowing you to shop your favorite looks now and pay in interest-free installments.
How do I know which size to choose?
Each product page features a detailed size guide. Since we stock a curated range of brands, we also include 'Fit Notes' in the description to tell you if an item runs small, large, or true to size.
Can I change or cancel my order after it's been placed?
Because our team works quickly to dispatch your items, we can only make changes if the order hasn't been processed. Please contact our customer care team immediately via live chat or email.
Are your products ethically sourced?
At Flo & Frankie, we are committed to conscious fashion. We prioritize partnerships with brands that demonstrate transparency in their supply chain and commitment to fair labor practices.